We're here to help. Check the FAQ below or send us an email.
On your device, and — starting with version 1.1 — in your own private iCloud account, so it is there on your other devices too. It never reaches us: Lucia has no servers, no accounts, and no way to read what you enter.
From version 1.1, yes — as long as you are signed in to iCloud. Your history syncs to your own private iCloud, so reinstalling Lucia or setting up a new iPhone brings it back by itself; give it a minute after the first launch. Versions before 1.1 kept everything on the device alone, so deleting the app took the data with it.
Open the unlock screen and tap "Restore purchase." It appears on its own if your trial has ended; otherwise open Settings and tap the trial row at the top of the list. Your App Store account is used to verify the purchase — make sure you're signed in with the same Apple Account you used to buy it.
Try "Restore purchase" first, on the unlock screen. If that doesn't work, please contact us with your Apple Account email and the approximate date of purchase and we'll help resolve it.
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase to request a refund.
Yes. The lifetime purchase is tied to your Apple Account and works on any device signed into it. From version 1.1, your transactions, budgets and savings goals sync between your devices through your own private iCloud, so the same figures appear on your iPhone and your iPad.
Inside the app you can delete individual transactions, savings goals and spending limits, or tap ••• and choose Delete all to clear every transaction in a profile (your savings, goals and budgets are kept). From version 1.1, deleting the app is no longer enough on its own, because a copy lives in your iCloud — you can remove that from Settings › [your name] › iCloud › Manage Account Storage.
We'd love to hear from you. Send us an email using the button below and we'll do our best to address it in an upcoming update.